Refund policy

At Oud Crown, we take pride in offering high-quality oud products. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and options.

1. Eligibility for Refunds:
We accept refund requests under the following conditions:

• Damaged or Defective Items: If the product arrives damaged or faulty.

• Incorrect Item: If you receive the wrong product.

• Unopened and Unused Items: Products must be returned in their original condition, unopened, and unused.

2. Non-Refundable Items:
• Customized or Personalized Products.

• Used or Opened Fragrance Products (for hygiene reasons).

• Gift Cards.

• Sale or Clearance Items (unless damaged or defective).

3. Timeframe for Refunds:
• You must request a refund within 7 days of receiving your order.

• Items must be returned to us within 14 days from the date of your refund request.

4. How to Request a Refund:

1. Contact Us:
• Contact us via WhatsApp or call +973 33390811 with your order number and reason for the refund.

• Include clear photos of the product (if damaged or incorrect).

2. Return Authorization:
• We will review your request and provide return instructions if eligible.

• Returns without prior authorization will not be accepted.

3. Ship the Item Back:
• Return the item in its original packaging to the address provided.

• Customers are responsible for return shipping costs, except for damaged or incorrect items.

5. Processing Refunds:
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5-7 business days to the original payment method.

6. Late or Missing Refunds:
• If you haven’t received a refund within 7 business days, please check with your bank or payment provider.

7. Exchanges:
• We only replace items if they are defective or damaged. If you need to exchange a product for the same item.

8. Contact Us:
If you have any questions or need assistance with a refund or return, feel free to contact us:
• Phone: +973 33390811

Thank you for shopping at Oud Crown – Quality and Luxury Guaranteed.